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Refund Policy

Refund Policy

Effective Date: June 11, 2024

Introduction

SOATIDE GLOBALTECH prioritizes clients/customer satisfaction and a seamless payment experience. This refund policy is designed to ensure transparency and compliance. This refund policy is designed to align with payment compliance standards while safeguarding both our customers and business partners.

1. General Refund Policy
  • This policy applies to transactions processed through our website and outlines the conditions and procedures for refund requests related to our products and services.
2. Refund Eligibility

Refund requests will be considered under the following conditions:

  • Duplicate or Erroneous Transactions: Accidental duplicate payments or overcharges due to technical errors.
  • Non-Delivery of Services: The promised services were not delivered as agreed upon at the time of payment.
  • Unauthorized or Fraudulent Transactions: Proven unauthorized transactions supported by verifiable evidence.
  • Technical Issues: Failed or incomplete transactions where payment was debited but the service was not rendered.

Non-Eligible Scenarios:
Refunds will not be processed for:

  • Change of mind after purchase.
  • Dissatisfaction with services/products if they match the description provided.
  • Transactions that violate our terms and conditions.
3. Refund Request Process

  • To request a refund, customers must follow these steps:

    1. Initiate Request:

      • Contact our customer support via soatide@gmail.com within 7 days of the transaction date.

    2. Provide Supporting Information:

      • Transaction reference number.
      • Proof of payment (e.g., receipt or payment confirmation).
      • Detailed reason for the refund request and any supporting evidence (e.g., communication records).

    3. Acknowledgment and Review:

      • Refund requests will be acknowledged within 24 hours.
      • Our team will review the request, validate the claim, and respond within 3-5 business days.

    4. Processing Refunds:

      • Approved refunds will be processed directly to the payment method used for the transaction.
      • Refund completion is subject to bank or payment processor timelines and may take 3-5 business days to reflect.
4. Chargebacks and Dispute Resolution

We encourage customers to contact us directly to resolve any issues before filing a chargeback with their bank or card issuer. SOATIDE GLOBALTECH will work with our payment system Dispute Management team to address chargebacks or disputes in a fair and timely manner.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

6. Policy Updates

SOATIDE GLOBALTECH reserves the right to amend this refund policy at any time to align with business practices or comply with payment’s standards. Updates will be communicated via our official channels.

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18, Akuru Estate Adjacent Ogo Oluwa Bakery, Elebu, Ibadan.
Call Us : +2348051301984
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